Case Study
Transforming Scheduling Across Four Practices for The Dental Suite Group
Background
The Dental Suite Group located in Ireland is a provider of high-quality and patient focused dental care, offering a range of cosmetic and general dentistry treatments including dental implants, veneers and orthodontics across southeast Ireland (Dublin, Carlow, Kildare and Wicklow). With a commitment to delivering exceptional patient care, having a fully staffed and efficiently managed team is essential. Before implementing CliniShift, The Dental Suite Group relied on manual scheduling methods, including excel spreadsheets, emails, and phone calls, to coordinate their workforce. This process was time-consuming, inefficient, and prone to last-minute disruptions due to staff call-offs.
Challenges
Before CliniShift, The Dental Suite Group faced several staffing difficulties that affected efficiency and overall workflow. Managing last-minute call-offs was particularly challenging, as there was no quick or effective way to find replacements. The scheduling process itself was highly time-consuming, requiring managers to manually create and adjust schedules through excel spreadsheets, emails, and phone calls. This approach increased the risk of miscommunication and confusion. Additionally, without a centralised system, making real-time updates was cumbersome, making it difficult to quickly fill open shifts. These inefficiencies placed a significant administrative burden on management, contributing to stress and reducing overall operational efficiency.
Solution
To address these challenges, The Dental Suite Group implemented CliniShift which streamlined their workforce management process. By integrating CliniShiftโs software, the group gained real-time visibility into staffing needs across their four practices, enabling them to manage schedules more efficiently. The automated shift notification feature allowed staff members to receive instant alerts through the CliniShift App about available shifts, making it easier for them to accept or decline shift requests. CliniShift replaced outdated manual processes, guaranteeing that scheduling was more organized and accessible.
The transition to CliniShift was seamless, with thorough training provided to ensure all staff members could navigate the platform effectively. Within a short timeframe, The Dental Suite Group successfully moved from a manual scheduling process to a fully digital, efficient, and user-friendly solution.
Key Insights
80% Time Saved: Administrative time spent on scheduling has been cut by 80% allowing managers to focus on other critical tasks.
Improved Staff Satisfaction: Employees now have greater control over their schedules, they have all the information they need on the CliniShift App leading to increased job satisfaction and reduced stress.
85% Faster Response to Shift Requests:ย Filling last-minute call offs has become significantly quicker and more efficient.
Improved team communication: Staff can access schedules and updates in real-time, which reduced confusion and miscommunications.
- Achieve fantastic results
Great metrics in healthcare staffing are essential. By optimising resource allocation and complying with regulations, you can maintain a satisfied and productive workforce.
Shift conversion
Boast highly consistent shift fill rates by intelligently knowing when to contact staff.
Reduction in calls
Cut out the need for time consuming phone, email, text and message correspondence.
Time saved
Reduce the workload on your busy staffing operators.
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